R7 m440 graphic card not working

[MrComrade]

I have a big problem, just like many owners of my laptop series. I have an HP 15-ba051ur laptop with an A8-7410 processor and an M440 video card (as stated on the manufacturer's website), ((but after new driver it's show R7 m340)). The fact is that the laptop does not use the graphics of the video card in any way and does not load it in any way. I've tried everything. I installed the latest AMD drivers, installed old drivers, reinstalled Windows, installed drivers from the manufacturer's website, installed BIOS updates through the manufacturer's website, set the maximum performance parameters in Windows, but none of this helps. Please help to solve the problem. I have looked all over the internet looking for solutions, the entire support forum, and none of the support specialists have been able to solve this problem. I refuse to believe that HP could have released a laptop with a non-working graphics card.  P.S. Excuse my bad english.
P.P.S.   I have now reset Windows and then updated the driver again from the HP website of my laptop. Again, the M440 video card is displayed, only in the device manager. Through programs such as AIDA64, the M340 is still visible, and if you update the driver from the official AMD website, it will already appear in the device manager as M340, without the ability to switch the video card.

[Riddle_Decipher]

@MrComrade The dedicated/discrete GPU is system managed and cannot be changed or set as default manually, there are a few tweaks that could be made using the steps in this link: click here to explore, that said, if you've confirmed that one of the two GPU's isn't working, you may want to perform a hardware test to identify hardware malfunction and we could work on repairing or replacing the GPU that no longer works:

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click Extensive Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.
  • If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

As for the driver name showing incorrectly, I suggest you delete the driver from the device manager and restart the device to check if the right name appears when the driver is auto-installed after you run the above tests.

P.S: Welcome to HP Community 😉

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[MrComrade]

Nothing from the list has not helped.
Software diagnostics revealed no errors.
Diagnostics in the BIOS, too.
Deleting the driver and then turning it on / off also failed.
The subsequent stop of the driver on behalf of the administrator again made my m440 video card, but it is not activated, and in the performance Manager it is written that only 512MB of video memory is available.

What else can I do? On the forum-I'm not the only one with this problem, if you search you will find a lot of the same posts with the same problem, the same CPU and video card A8 7410+ M440.
Failure is not of a technical nature.

[MrComrade]

Also, a separate post about switching the dynamic map is not relevant. AMD Catalyst simply doesn't have a switching function, and the Bios doesn't have one either.
No matter how much I update it, the BIOS I mean, it still says that it can be updated in HP Support Assistant

[Riddle_Decipher]

@MrComrade Since all hardware tests have passed, this seems to be a software/driver issue and I suggest you backup all personal data into an external storage device, before performing the steps in this article: click here

Good luck!

[MrComrade]

I don’t quite understand .... How do I finally solve the problem? I repeat, I am NOT the ONLY one who has the same problem. None of the support could help any of the users, giving advice that has already been done / did not bring any result. So now you are avoiding the answer, telling me to make me recovery iiii ... everything? Seriously?

[Riddle_Decipher]

@MrComrade Considering it isn't a hardware failure, reinstalling windows using the HP recovery manager is the last resort, and everyone who has the same issue can look at our conversation, if that can fix the corrupt driver causing this issue in the first place, this will help everyone! You haven't perform a recovery before have you? I only see that you've reinstalled OS, however, you haven't mentioned how it was done, if you've use the same HP recovery manager and yet the issue persists, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.