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asiarm
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Random black screen in the middle of use

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Pavilion x360

While I am using my laptop the screen will randomly go black almost as if it is going to sleep but I am using it. The keyboard and mouse remain functional while this is happening (i.e. I can type something or click with the mouse while the screen is black and once the screen returns whatever I typed is there/whatever I clicked is selected). I am not sure what to do about this but it is becoming more and more frequent (and actually just happened while I was typing this). This laptop is less than a year old. 

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The_Fossette
HP Support Agent
HP Support Agent
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@asiarm

 

I reviewed your post and I understand that the display is going black randomly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

What is the operating system you are using?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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asiarm
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Hi @the_fossette

My product number is 9GE49UA#ABA and my operating system is Windows 10 Version 20H2 (64-bit)

I installed the BIOS driver, but am not sure where to find the graphics driver you referenced. The two options I see are either a driver-chipset or a driver-network but neither of them reference graphics. Which one should I be downloading? 

Also, since installing the BIOS driver I have still been experiencing the same problem, if that helps to have any additional information. 

Thanks again for your help! I am looking forward to having this problem solved. (-: 

 

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,961 2,157
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@asiarm

 

Below is the link to download the graphics driver for your computer.

 

https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105910.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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