HP Pavilion screen is desaturated/washed out?

[David_Smith_201]

I just recently purchased the HP Laptop 15-dy1971cl and since day 1, the screen seems to be washed out/white haze overlying everything. Particularly, on white website screens, the bright white seems to blur our surrounding gray/black text and causes eye strain. I have tried adjusting the options in the Intel HD graphics control panel, but that did not help out the "washed out" issue. The resolution is supposed to be:

15.6-inch diagonal FHD IPS anti-glare micro-edge WLED-backlit (1920 x 1080)

[Riddle_Decipher]

@David_Smith_201 Welcome to HP Community!

I have a few steps to help you out:

Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[David_Smith_201]

Hi,

All the links you provided re-route me to a "Service unavailable" dead link. I went to the BIOS page and the text seemed a little bit better, but not a lot.

[Riddle_Decipher]

@David_Smith_201 Please retry those links, it seems our system was being updated yesterday and that's why the link were unavailable, however, it's updated now and all links should work fine,

Keep me posted with the results! And good luck.