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Tutor
Posts: 13
Member Since: ‎05-30-2016
Message 1 of 5 (176 Views)

Re: HP Spectre x360 Display Issues

Dear HP,

 

I am also facing the same issue with vertical lines on my screen. it is not consistant, but happening more frequent. So far I have not been able to find a resolution for the issue. also HP support has not been able to find resolution.

 

Sometimes after few minutes the screen unfreezes and gets back to normal.However in a high demanding work environment this is not acceptable.

Please help to resolve.

 

Regards

 

 

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Tutor
Posts: 13
Member Since: ‎05-30-2016
Message 2 of 5 (172 Views)

Re: HP Spectre x360 Display Issues

[ Edited ]

it is concering a 13" with serial number [Personal Information Removed]and the BIOS i am running is F.31-01/15/2016

Tutor
Posts: 13
Member Since: ‎05-30-2016
Message 3 of 5 (165 Views)

Re: HP Spectre x360 Display Issues

I already ran the HP support assistant and ensured I have al latest updates installed.

However that is not resolving the problem.

 

HP Support Agent
Posts: 16,542
Member Since: ‎09-02-2013
Message 4 of 5 (145 Views)

Re: HP Spectre x360 Display Issues

Hi @Fred_73,

 

Thank you for visiting the HP Support Forums and Welcome.

 

I have looked into your issue about your HP Spectre x360  Notebook and seeing lines screen.  Here is a link to a document that will help you troubleshoot the image on screen flickers, has lines or distorted colors.

 

Here is a document on how to connect to a monitor if you need it. When you connect it to a monitor do you see the same results?

 

You could try a Refresh of Windows 8. Please read all the document before performing. This would restore all settings on the PC.

 

 

Please get back to me how this goes.

 

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Thanks.

 

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Tutor
Posts: 13
Member Since: ‎05-30-2016
Message 5 of 5 (143 Views)

Re: HP Spectre x360 Display Issues

Dear HP,

 

I am using windows 10 and are  not connecting to an external screen, but only using the screen of the device itself as I am frequently on the road.

 

Hence I and hesitant to move back to windows 8 again. Any other thoughts with Windows 10.

 

 

Regards,

 

Fred Teekens

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation