04-06-2017 02:51 PM
Welcome to the HP Forums 🙂
I would like to take a moment and thank you for using this forum, it is a great place to find answers.
As I understand the computer is not booting into windows anymore instead all you get is a black screen,
Don't worry as I have a few steps to help you get through this concern,
What is the product number & OS used on your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824
Although, I need a few details to provide an accurate solution:
Was any update process interrupted, recently?
When was the last time it worked (date)?
Have you attempted any steps of your own to solve the issue?
In the meantime, please attempt the below steps:
For more steps, click here
Let me know if those steps worked for you.
If they did, that’s awesome!
Give us some reinforcement by clicking the solution and kudos buttons,
that’ll help us and others see that we’ve got the answers!
I am an HP Employee