06-28-2016 03:43 PM
06-28-2016 04:53 PM
Thanks for the update on your situation. I understand that you are now having issues with the display being blank and the system unresponsive.
Have you tried doing a hard reset since the system stopped responding?
If the system will not boot into Windows normally, let me know if you get any errors. You can also try using Safe mode.
From what you described, it sounds like the system may have gone into sleep or hibernate mode. This document will take you through troubleshooting possible issues with those features.
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