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Re: I hard reset my laptop, error occurred and now my laptop is in a state of constant reboot.
06-28-2016 03:43 PM

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Re: I hard reset my laptop, error occurred and now my laptop is in a state of constant reboot.
06-28-2016 04:53 PM
Hi @kirsty_mcq17,
Thanks for the update on your situation. I understand that you are now having issues with the display being blank and the system unresponsive.
Have you tried doing a hard reset since the system stopped responding?
If the system will not boot into Windows normally, let me know if you get any errors. You can also try using Safe mode.
Once you are able to log back in, please make sure you download the latest HP drivers and Windows Updates.
From what you described, it sounds like the system may have gone into sleep or hibernate mode. This document will take you through troubleshooting possible issues with those features.
If you feel this post has answered your question, take a moment to click Accept as Solution.
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Re: I hard reset my laptop, error occurred and now my laptop is in a state of constant reboot.
06-29-2016 07:55 AM
My laptop seems to fine now. I left it on overnight as I couldn't turn it off and the screen has started displaying again. Thank you very much for your help with the issues.