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Re: Laptop shuts down suddenly when I use PowerPoint
10-22-2019 12:34 PM
My HP Notebook running windows 10.1, is doing the same thing but mine is shutting down while I use Microsoft Excel and I don't know what to do.

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Re: Laptop shuts down suddenly when I use PowerPoint
10-22-2019 03:39 PM
One of the more interesting solutions I found for this issue was contributed by Riddle_Decipher - HP Support Agent in this thread.
The suggested solution: Update the graphics driver on your computer.
Reference and Resources – Places to find (more) help and learn about your Device
Clarification of terms and "what the device can do" (Specifications)
Device Homepage
NOTE: Content depends on device type and Operating System
HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more
Open Support Home
Enter the name of your device
When the website support page opens, Select (as available) a Category > Topic > Subtopic
For example, select category Software and Drivers (exact wording varies).
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