×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scanInformation
InformationHP Solution Center Adobe Flash player errorInformation
01-08-2021 12:50 PM
I have started having the same exact issue. It began a few months ago and has been getting progressively worse.
I have run all the Windows and HP updates I can find, including checking all device Drivers. None of that has helped.
Usually, it is just annoying with the vertical white lines and apparent burn in, but the burn in is not permanent, so it's something different.
This has now started to make the whole screen unusable at times (https://imgur.com/FS4ruwx)
It also appears to be causing system crash, with blue screen and this error message: (https://imgur.com/ZKbXF6j)
that includes something indicating a likely driver failure: "What failed: atikmdag.sys"
I am going to try to update the BIOS as you mention above, but Please help!
01-12-2021 07:55 AM
I was only able to update two of the BIOS files listed:
This one gave me an error:
Nvidia Graphics Driver, Version 388.46
NVIDIA Installer cannot continue
This graphics driver could not find compatible graphics hardware.
01-26-2021 07:17 AM
I recommend you contact support to further diagnose the issue.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
I am an HP Employee