Received faulty camera for my VICTUS laptop serial number REMOVED purchased from HP ONLINE STORE

[Marinemurthuza]

Hi Team,

I have received faulty web camera for my VICTUS laptop serial number REMOVED which i have purchased from HP ONLINE STORE 

I opted HP online store to purchase genuine with quality HP laptop, that the reason i have avoided purchasing in E COMMERCE website alos HP OFFLINE STORES available is the city.

Even though i received not even installed web camera, also i much worried how HP production unit has not performed quality control (QC) checks. Also i worried how HP quality assurance ( QA) team has provided clearance to dispatch faulty prodcution from its prestigious production unit.

Need your support in getting the QC parameters check report pertaining to my laptop serial number REMOVED

[VikramTheGreat]

Hi @Marinemurthuza,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We sincerely regret the inconvenience and disappointment caused by the faulty webcam on your new HP Victus laptop. We understand the trust you placed in HP by choosing to purchase directly from our Online Store, and we appreciate the opportunity to address your concern.
 

While we fully understand your request for the Quality Control (QC) parameters check report, we would like to clarify that every HP laptop undergoes standard automated quality assurance tests before shipment. In rare cases, hardware defects like an unresponsive or non-installed webcam may occur despite these measures, and for that, we sincerely apologise.

Please let us know what error you are facing when you try to use the webcam. We can try to help solve it.

Take care and have a good day.

VikramTheGreat

HP Support