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- Red line on side and shaking white

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‎02-27-2024 03:29 PM
Hi,bought last year a hp pavilion computer for studying and maybe used the computer 20x one day opened and have red line on side and the screen is shaking 🫨 what to do I have read that it can be a hard-drive problem but how is it possible if it not even that old yet ? What should I do ? How to get the laptop to work again ?
‎02-27-2024 06:27 PM
This is very unlikely to be a drive problem as that does not present with these issues. These are Display issues, not Drive issues.
This is almost certainly an indication of failing video hardware -- either the screen or the video chip or both.
You need to connect an external monitor to the laptop.
If the visual artifacts also appear on the monitor, then it is a failing video chip and since those are soldered to the motherboard, they are not replaceable.
If the visual artifacts do NOT appear on the monitor, then it is a failing laptop screen. While those can be replaced, the cost varies enormously by individual PC model.
We are not able, or permitted, to provide any repair estimates or equipment prices.
For this information, you would need to contact an HP Repair or Service Center.
Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center
Good Luck
I am a volunteer and I do not work for, nor represent, HP