Repair of damaged display - Case (removed)

[Nivham]

I recently contacted HP Customer Support in Malaysia to repair the display on my HP Envy notebook, which my 3 year old son had stepped on when he climbed up on to my computer table. I am not sure if business clients receive better response, but nobody answered the toll-free customer support line that we called. We had to do this several times throughout the day before our call was finally answered and while the support person was genuinely courteous and helpful, we were somewhat surprised that she was unable to provide us the repair cost to replace the display. She quoted us approximately MYR 650 to MYR 700, but later we received an invoice from a Contract Administrator (ROPS) for the amount of MYR 1,005.19 indicating that the quotation for the repairs had been approved and an engineer would perform onsite repairs within 3 working days.

What I am most disappointed with the HP Customer Support call-in service is that they should have the information on the repair costs and not only an estimate. Moreover, the estimate of MYR 650 to MYR 750 was not even close to the the actual invoice of MYR 1,005.19. How could there be such a huge discrepancy?

This is the first HP notebook I have purchased and it will be my last, based on the kind of Customer Support response provided, afterall, the HP Envy Notebook is not exactly a budget computer. I can understand that the call centre personnel cannot resolve my hardware problem, but they should know the cost of repairs for a particular product and model or at the very least direct me to someone who does know, rather, than for us to receive an invoice the following day with a major descrepancy from the estimated quote provided.

Sorry, but that just does not work for me and in the future I am going back to Dell.