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Replacement Screen

HP Recommended
HP ENVY - 13t-ah000 CTO

Hello, My laptop has a dark line that flashes down the middle of the screen that goes away when pressure is applied at the bottom of the screen. Thus far, I have taken my laptop to multiple computer repair locations and everyone tells me that it needs a new screen but that they can not find a replacement for this size screen. I have a few questions regarding this. If I send it into HP, how long would it take to repair? What is the estimated cost of a new screen? I am trying to gather whether it is even worth repairing.

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Message 2 of 2
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HP Recommended

Hi @angelap13, Welcome to the HP Support Community.  


Apologies for all the inconvenience


Don't worry as I'll be glad to help, 


I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,


As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 


If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   


Have a great day!  


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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