• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef2000 RCTO Base Model
Microsoft Windows 11

Hp Parts is unable to identify the part number for this 6 month old build.  The laptop still works and is used every day at school so sending it in is not an option at this time.  Ideally I would like to order the part and replace it myself so as to not be without my laptop.

 

The serial number is [personal info removed].  The HP system information shows the Product number as 771W8AV,  but the order sheet lists it as: 771X5AV

 

If anyone can help that would be great.  The HP website is not firing on all 8 today so little help beyond the CHAT that was no help.

 

Ken

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.