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03-12-2024
02:20 PM
- last edited on
03-12-2024
02:21 PM
by
RodrigoB
Hp Parts is unable to identify the part number for this 6 month old build. The laptop still works and is used every day at school so sending it in is not an option at this time. Ideally I would like to order the part and replace it myself so as to not be without my laptop.
The serial number is [personal info removed]. The HP system information shows the Product number as 771W8AV, but the order sheet lists it as: 771X5AV
If anyone can help that would be great. The HP website is not firing on all 8 today so little help beyond the CHAT that was no help.
Ken