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‎03-10-2021 10:00 AM

HP Recommended
Product: HP Notebook 17 by0020nr
Operating System: Microsoft Windows 10 (32-bit)

Right side hinge on laptop so tight it cracked corner, was sent in for repair when first purchased it was separating the base of the laptop, thought is was resolved and was supposed to be tight but now cracked. tried calling to get a live person to talk to cant get through tried a few numbers and it sends me virtual assistant and hangs up. Laptop works great but i feel hinge was defective from the beginning. warranty has expired I am hoping HP will repair for me but can not get through 

2 REPLIES 2

‎03-11-2021 09:14 AM

HP Recommended

@VinIII

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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‎03-12-2021 08:44 AM

HP Recommended

Hi just want to check with you and make sure you received my reply back to you, this is my first time using this forum 

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