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VinIII
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Right side hinge

HP Recommended
HP Notebook 17 by0020nr
Microsoft Windows 10 (32-bit)

Right side hinge on laptop so tight it cracked corner, was sent in for repair when first purchased it was separating the base of the laptop, thought is was resolved and was supposed to be tight but now cracked. tried calling to get a live person to talk to cant get through tried a few numbers and it sends me virtual assistant and hangs up. Laptop works great but i feel hinge was defective from the beginning. warranty has expired I am hoping HP will repair for me but can not get through 

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The_Fossette
HP Support Agent
HP Support Agent
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@VinIII

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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VinIII
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Hi just want to check with you and make sure you received my reply back to you, this is my first time using this forum 

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