03-14-2018 10:57 AM
Just got this laptop and I'm trying to connect two HDMI monotors to it. I plugged one directly into the single HDMI port thats on the machine, but when I go and try to plug an HDMI adapter into the USB Type C port, it doesn't show anything on the 2nd monitor. I'm using an AmazonBasics USB 3.1 Type-C HDMI Multiport Adapter. I belive the adapter is working since it bought it new from Amazon, and when I plug a thumb-drive into it, I can access the files. That said, it still does not output a signal to the monitor.
What am I doing wrong? Is there a config file that must be modified, or is there a different USB Type C adapter that I must use?
03-14-2018 02:39 PM
Allow me to welcome you to the HP forums!
Most likely, you're not doing anything WRONG!
I use a third monitor on my desktop and it uses a USB-t0-VGA adapter -- and I had to go through THREE of them before I found one that would work with Win10. (Note: they ALL worked with Win7 and Win8.1).
The difference was, the one that worked used drivers from DisplayLink: http://www.displaylink.com/downloads/windows
If these drivers don't work with your monitor, then you could be out of luck -- as without working drivers, Win10 will not "see" the USB-connected monitor.
***Please mark Accept As Solution if my post solved your problem***
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