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Posts: 1
Member Since: ‎03-14-2018
Message 1 of 2 (52 Views)

Running two HDMI monitors at the same time

Product Name: Envy X360 15-aq110nr
Operating System: Microsoft Windows 10 (64-bit)

Just got this laptop and I'm trying to connect two HDMI monotors to it.  I plugged one directly into the single HDMI port thats on the machine, but when I go and try to plug an HDMI adapter into the USB Type C port, it doesn't show anything on the 2nd monitor.  I'm using an AmazonBasics USB 3.1 Type-C HDMI Multiport Adapter.  I belive the adapter is working since it bought it new from Amazon, and when I plug a thumb-drive into it, I can access the files.  That said, it still does not output a signal to the monitor.


What am I doing wrong?  Is there a config file that must be modified, or is there a different USB Type C adapter that I must use?





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Posts: 11,888
Member Since: ‎08-09-2015
Message 2 of 2 (29 Views)

Re: Running two HDMI monitors at the same time




Allow me to welcome you to the HP forums!


Most likely, you're not doing anything WRONG!


I use a third monitor on my desktop and it uses a USB-t0-VGA adapter -- and I had to go through THREE of them before I found one that would work with Win10.  (Note: they ALL worked with Win7 and Win8.1).


The difference was, the one that worked used drivers from DisplayLink:


If these drivers don't work with your monitor, then you could be out of luck -- as without working drivers, Win10 will not "see" the USB-connected monitor.

Good Luck

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