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‎01-22-2021 01:53 PM - edited ‎01-22-2021 01:55 PM

HP Recommended
Product: Pavilion x360 Convertible 14-cd0xxx
Operating System: Microsoft Windows 10 (64-bit)

This is a problem I've seen mentioned plenty but to which I haven't actually seen a reasonable solution.

 

My laptop (HP Pavilion x360 Convertible 14-cd0xxx) screen has broken in one corner. More specifically, it has detached and now one of the screws which I presume was supposed to help stop that from happening has fallen out. And all I've done is use the computer in the way for which it was designed: occasionally as a standard laptop, occasionally as a tablet. When I consulted HP's "virtual agent", it suggested that this likely falls under "customer induced damage". I mean... insofar as I didn't just leave it in the box.

 

I don't know what kind of world we live in if I'm expected to fork out for this to be repaired. Is there another, fairer, option?

1 person had the same question
1 REPLY 1

‎02-05-2021 10:44 AM

HP Recommended

@danielkieren

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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