[SOLVED]Graphic card problem after Windows 10 update

[MrWolf83]

Good morning,

Today I updated my laptop to Windows 10 Pro x64 ver.1803. After the update, I cannot connect my laptop to external monitor due to a problem with graphic card driver (Intel HD Graphics 620, driver ver.23.20.16.4877). When i use WIN+P on the right menu there aren't the four classic options (Computer only, Duplicate, Extend and Projector Only), but the right menu says: "Your PC can’t project to another screen. Try reinstalling the driver or using a different video card."
I tried to reinstall graphic drivers but still doesn't work.

Any idea?

Many thanks

[DavidPK · Accepted solution]

Hi,

Try the following.

Download the latest Intel HD620 driver for your notebook from the link below and save it to your Downloads folder - you need the second option ( ie win64_24.20.100.6025.zip ).

https://downloadcenter.intel.com/download/27680/Graphics-Intel-Graphics-Driver-for-Windows-10?produc...

When done, download and install the .64bit version of 7-Zip on the link below.

http://www.7-zip.org/

When you've installed 7-Zip, open your Downloads folder, right click on the win64_24.20.100.6025.zip package, select 7-Zip, select extract files and then click Ok.

Cut this newly extracted folder and paste it on your Desktop so it's easy to find.

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Display adapters, right click the Intel gpu and select Uninstall ( also tick the box to delete driver software ) and when this has completed, restart the notebook.

When windows has reloaded, once again, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Display adapters, right click the Intel 620 device and select 'Update Driver Software'.

In the following window, select 'Browser my computer for driver software' and then select 'Let me pick from a list of device drivers on my computer'.

In the next window, click the 'Have Disk' button and then browse to the extracted Intel win64_24.20.100.6025 folder you pasted on your Desktop.

Browse into the sub-folder Graphics, left click on the file igdlh64.INF to highlight it and then click Open.

Click on 'Ok' and then click 'Next' and wait for the driver to install.

When done, click 'Close' and then click 'Yes' to restart the notebook once more.

Regards,

DP-K

[MrWolf83]

It worked!!

Many many thanks again!

[DavidPK]

You're more than welcome

All the best,

DP-K