11-25-2016 12:11 AM
Sorry for not providing the exact model number but i kinda lost it and the issue does not necessarily require further troubleshooting but rather its soemthing i don't really understand about laptops;
Before we go on, please bear in mind that this is a UK unit;
I have tried looking for more specs on the HP site at that time but instead it gave a list of all similar products not the one i had (13-xxxxna).
The thing is it said on the store, 13 inch screen with HD resolution (1920x1080) and when you turn on the laptop it shows 1366x768.
Drivers are up to date, so is BIOS and the best part is that that resolution is not even in display adapter options and you can't change it in Intel Graphics control panel because it says it exceeds the maximum bandwith.
So i ended in a doubt between the UK standards regarding HD resolution and that it is actually HD resolution compared to the actuall screen size.
Then again, why would the site show its HD and in brackets (1920x1080) ?
Is there a thing about laptops with smaller screens that they do have HD its just not recognized by Windows as 1920x1080 but instead as 1366x768 ?
Thanks in advance.
11-26-2016 08:57 AM
Hi @St3ve1 ,
I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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