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‎03-01-2021 08:46 AM

HP Recommended
Product: Pavilion X360
Operating System: Microsoft Windows 10 (64-bit)

I purchased my Laptop last June.  It fell from a table and the screen popped out of it's case, the power plug bent, and 1 key is sticking. (okay that was something else, but needs repair) 

I called Sam's Club, they told me to contact HP.  I contact HP, and they say my device isn't warrantied for damage.  I contact Square Trade and they can't find the policy.  I have the receipt.  The only reason I bought HP again was due to the 2 year warranty.  Who is going to fix my laptop?  Please advise.

2 people had the same question
1 REPLY 1

‎03-02-2021 04:22 AM

HP Recommended

@HeathenGoddess

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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