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Sam's Club 2 year Warranty with Accidental damage Coverage

HP Recommended
Pavilion X360
Microsoft Windows 10 (64-bit)

I purchased my Laptop last June.  It fell from a table and the screen popped out of it's case, the power plug bent, and 1 key is sticking. (okay that was something else, but needs repair) 

I called Sam's Club, they told me to contact HP.  I contact HP, and they say my device isn't warrantied for damage.  I contact Square Trade and they can't find the policy.  I have the receipt.  The only reason I bought HP again was due to the 2 year warranty.  Who is going to fix my laptop?  Please advise.

HP Support Agent
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Welcome to the HP Support Community.


This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.


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I am an HP Employee

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