• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
HP pavilion 15-n078sl
Microsoft Windows 10 (64-bit)

Salve, vi pongo un mio problema. Ho un HP pavilion 15-n078sl con Windows 10 64-bit con due schede video GPU Dual AMD Radeon HD 8330/8670M (1 GB di DDR3 dedicata) Il problema è che aggiornando i driver della scheda video tramite programma di installazione dell'AMD vengo aggiornate ad una versione datata 31/1/2018 e con questi aggiornamenti, il puntatore inizia ad andare a scatti,cosi come le barre di caricamento. Se invece disattivo una delle due schede il puntatore ritorna ad essere fluido(ma ovviamente a svantaggio di una connessione HDMI che non funziona per driver non aggiornati). Se invece installo i driver presenti sul sito HP le schede tornano a funzionare ma non sono aggiornate(nel senso che i driver sono datati 21/11/2016). Ovviamente ho già provato ad eseguire un'installazione pulita dei driver e successivamente un rispristino del sistema , ma il problema persiste. Ho anche provato ad aggiornare il BIOS stesso, ma il problema non viene risolto. Come posso risolvere? 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@MicheleDC

 

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티


Thank you for your understanding.

I work on behalf of HP

View solution in original post

1 REPLY 1
HP Recommended

@MicheleDC

 

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티


Thank you for your understanding.

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.