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‎08-10-2022 09:03 AM

HP Recommended
Product: HP ENVY - 13-ah0003na
Operating System: Microsoft Windows 10 (64-bit)

I have a line of scratches across the touch screen where is must touch the metal casing at the bottom of the keyboard when it is shut. I don't shut the computer that often but these little scratches in a line are getting worse. This is a design flaw (not a fault) that has damaged the screen and should not have been allowed to happen. Has anyone been able to get some support from HP even after the year warranty had expired? 

Category:
1 REPLY 1

‎08-11-2022 07:51 AM

HP Recommended

Hi @jameswebbuk

 

Welcome to the HP Support Community. We are really sorry that you are facing screen-related issues with your HP ENVY - 13-Ah0003na. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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