This laptop, purchased for photo processing, has a brown/yellow cast to the screen I intended it for processing 8-bit photos to be displayed on a computer screen. HP recognizes this problem on their help pages. All of the recommended solutions listed by HP had no effect. According to the Advanced Screen Settings the HP Envy 360 has only a 6-bit screen. A 6-bit display can only display 64 different shades for red, green, and blue while an 8-bit display USES 256. This fact is never mentioned by the sellers of the HP Envy. The color cast is not present when an 8-bit auxiliary monitor is used with the laptop.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".