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Message 1 of 2
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Screen Flickering, Blank screen, Caps lock blinking

HP Recommended
Pavillion 15 gaming
Microsoft Windows 10 (64-bit)

I dont know what is going on with this laptop. When ever I try to play a game the screen flickers and freezes. Upon rebooting the caps lock key blinks. I tried call hp NO HELP. I only had this machine for a month. Never again.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



I reviewed your post and I understand that the computer is freezing when you try playing a game.


Don’t worry, I assure you I will try my best to get this sorted.


Is the computer booting to Windows? If yes, then I recommend you update the BIOS and the graphics driver from the below link and check if it helps.


If no, then follow the steps in the below article.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

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