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KamyarK
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Message 1 of 2
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Screen Glitching and Flickering

HP Recommended
Pavilion x360 14 Convertible
Microsoft Windows 10 (64-bit)

Hello,

 

I bought this new laptop just a few months ago and I believe it's still under warranty. A month after I bought it, upon opening it (when it was sleep) I saw the screen glitching and flickering. The touchscreen works well, but when working with mousepad the screen glitches and flickers.

I contacted HP support then, and someone worked on it and then it was fixed.

But since the last few weeks it started again, the same way.

Looking forward to hearing back from you soon,

 

Thanks,

Kam

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@KamyarK

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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