Screen Goes black and keyboard or touch pad doesnt work

[Aasshh]

In my laptop  since a long time after I formated using the usb windows 11. My laptop screen randomly goes black and keyboard doesn't work nor the touchpad and also no cursor is there on screen.

I have tried reinstalling graphics driver, hard reset but nothing worked. Also win11 and drivers are fully updated according to support assistance and windows update.

thank you.

[Anand_Andy]

Hi @Aasshh,

Welcome to the HP Support Community

I understand you are facing a performance issue with your OMEN Laptop - 15-En0001ax. Not to worry I will help you to get a resolution to resolve the issue.

Update the BIOS, & Chipset drivers to resolve this issue

• Here's the link to download and install the above updates: Click here

If the issue persists, then Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool and Update Windows.

• Select Start  > Settings  > Update & Security  > Windows Update, and then select Check for updates. If updates are available, install them
• Also, open HP Support assistant on your PC and run the Performance tune-up check.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Aasshh]

As i have already told that everything is up to date. But random screen goes black and nothing works and I have to force shutdown. Also I see that Hp have not release driver for win11 for hp omen en0000 model. Why?

Pls see to it and provide a resolution. 

Thank you. 

[Anand_Andy]

@Aasshh,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Aasshh]

why don't you give latest driver update for windows 11? your personal message don't solve the issue.

[BramSijtsma]

Indeed, HP has to come with a sollution. These topics are repeatily posted. Why doesnt HP do something about that?

Intel has the right drivers (newer version), but Windows Update keeps installing/overwriting the bad ones!

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Laptop-Screen-Display-flickering/m-p/...

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Ghost-Images-Screen-Flickering-Dead-S...

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Screen-flickering-on-cursor-move-afte...

[Aasshh]

yeah you are right i am also seeing many post but they are not resolving. And mine is AMD so don't know where is the right perfect driver, I have searched a lot but didn't found