Screen Issue

[Jazon]

Hello,

I would like to know if this kind of issue already needs some repair? My screen on my laptop have a "Keyboard" like stuck on the screen. Here's how it looks like :

Tried wiping it but it's not working. Hopefully someone can give me advise.

I'm not using my laptop that much  by the way.

[KrazyToad]

@Jazon

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and would like to help

Are you referring to this message?

Please let know which browser you are using.

Also try using a different browser and let me know if you see the same message on the screen

Keep me posted

Thank you and have a great day 😊

[Jazon]

Not that one. If you can see on the image, there's like a keyboard markings on the screen. Regardless of the browser im using, even in the home or desktop, it's still showing. It's like a shadow of a keyboard. I tried wiping it, but it's still there.

[KrazyToad]

@Jazon

Please check in the BIOS and let me know if you see the image

- Shut down the Notebook and upon restarting keep tapping on F10 till you see System Configuration Menu ( BIOS )

Keep me posted

Thank you 😊

[Jazon]

Yes i can still see the keyboard marks even on bios setting.

[KrazyToad]

@Jazon

Since the issue exist in BIOS, this seems to be a problem with the display.

I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you