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LizaEsca Student
Student
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Message 1 of 2
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HP Recommended

Screen Issues, flashes of black and white

HP Pavilionx360 Convertible 14m-ba1xx
Microsoft Windows 10 (64-bit)

Hey guys, 

I am having a huge problem that seems to happen when it wants to, or when I feel like the laptop itself is touched wrong on the keyboard area. I am experiencing a huge issue where I can be using the mouse pad, typing, placing the laptop down, or sometimes nothing at all and my screen decides to flash with white/greyish boxes there is no noise that occurs, the screen just decides to act up like displayed in the picture provided. For them to go away I have to turn the computer off and by that time the computer has trouble turning on. I don't know what to do or what it could be but I am hoping to find a solution one way or another.

 IMG_8171_Moment.jpg

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Distinguished Professor
Distinguished Professor
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Message 2 of 2
32
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HP Recommended

Screen Issues, flashes of black and white

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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