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Message 1 of 2
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Flag Post

Screen Scrambles and can't use laptop

HP Recommended
HP Spectre x360
Microsoft Windows 10 (64-bit)

My HP Spectre x360 laptop works fine as long as I don't try to shut down, restart or put it into sleep mode. When I do that I can usually count on my screen scrambling and blinking and making it impossible for me to use the laptop. So I will close and open the laptop multiple times, force off & turn on over & over, sometimes for 15-30 minutes until the screen clears up and I can use the laptop again. I've been told by Best Buy it was a problem with the connection between the computer & the touch screen. I've been told by another computer repair company that it's the motherboard. As far as I know it's only an issue with the screen. But what do I need to do to fix this issue?? Can I PLEASE talk to someone!!!!

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Yakvonn,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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