Screen blanks when click pad is moved over certain fields or links

[Jimnaebother]

I dropped my laptop and now (A couple of days later} when I use my clickpad or an airmouse my screen blanks when moving the cursor.
I suspect internal damage, but why a couple of days later?

[ub6424]

Hello @Jimnaebother 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name
Version
System Model
System SKU ( equals HP product number (p/n) )
Processor
BIOS Version/Date

(2) Please report your results

[Jimnaebother]

Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-99R3LJCV
System Manufacturer HP
System Model HP Pavilion Laptop 14-ce3xxx
System Type x64-based PC
System SKU 277W0EA#ABU
Processor Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz, 1190 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde F.16, 28/04/2022

I deleted the Clickpad driver so as to let the system self install an updated driver but the device disappeared from the manager leaving the clickpad completely disabled. Luckily I had an air mouse which reacted the same as the clickpad.
I suspect the problem is nothing to do with the clickpad at all.

[ub6424]

Hello @Jimnaebother 

(1) Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

(2) Run <HP Diagnostics for Windows>

- Perform <all> tests

(3) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Jimnaebother]

I did run the tests and the clickpad did fail , I did go looking for the log so as show you but could not find it.
Window update did re install the touch pad device and later the driver. The problem seemed resolved but next day the fault was back. I ran GPU-Z and all looks ok. I am running Windows 11, here is the sysinfo.

Device name LAPTOP-99R3LJCV
Processor Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz 1.19 GHz
Installed RAM 8.00 GB (7.78 GB usable)
Device ID [Personal Information Removed]
Product ID 00325-81976-82408-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Home
Version 22H2
Installed on ‎16/‎06/‎2022
OS build 22621.608
Experience Windows Feature Experience Pack 1000.22634.1000.0

[ub6424]

Hello @Jimnaebother 

The notebook should be technically checked. A short circuit occurs when there is movement. The touchpad also plays a role.

In the simplest case the internal display cable behind the screen is no longer seated correctly. It has come loose slightly.

Recommendation and solution

In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked

- The internal display cable that goes from motherboard to screen has to be checked or replaced

- The screen has to checked or replaced

- Short circuit test

- Touchpad to has to checked or replaced

- General cleaning ...

HP warranty valid -> Contact HP Support for service repair

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

Cheap alternative:

Buy a good used / new notebook.

Good luck