robert63 Student
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Screen broke won't be covered

Envoy 15t
Microsoft Windows 10 (64-bit)
Have a 3 month old envoy for my wife same one I bought myself and my daughter
Opened the laptop and heard a crack
Screen was slightly popped out and was cracked
Spent over an hr with service and they want about $315 to repair/replace despite prior posts showing that hp did honor warranty and ultimately replaced the screen
Need help from corporate
Provost Provost
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Message 2 of 2
Flag Post
HP Recommended

Screen broke won't be covered




Allow me to welcome you to the HP forums!

Sorry, but this is just a community self-help forum staffed by volunteers. HP maintains no official presence here and we are not authorized to deal with breakage and replacement issues.


For these issues, you will need to contact HP Customer Support directly.


If you live in the US or Canada, contact information is on this page:

If you live elsewhere, contact information is on this page:

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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