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HP Recommended
HP ENVY x360 Convertible 15m-bq0xx
Microsoft Windows 10 (64-bit)

A gap between the screen casing and screen led to the screen getting broken from the corner. I am confused if replacing the screen will solve the issue (pictures attached). Kindly help me with the best possible solution and details of the parts required. Will appreciate the support.WhatsApp Image 2019-08-08 at 3.01.04 PM (1).jpegWhatsApp Image 2019-08-08 at 3.01.04 PM.jpegWhatsApp Image 2019-08-08 at 3.01.03 PM (1).jpegWhatsApp Image 2019-08-08 at 3.01.03 PM.jpeg

1 REPLY 1
HP Recommended

@SagarPunjabi

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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