MJohnston1991 Honor Student
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Screen cracked without Abuse

HP Spectre X360 13
Microsoft Windows 10 (64-bit)

I have the same screen cracking issue as the previous 10 pages of post on this forum.  No abuse.  Just opened the sceen and it was cracked.  Carried in a padded laptop bag.  Never dropped.  Spoke with HP support and told not $300 like the rest of the posts but $715 for the repair.  I've had the laptop for 2 and half months.  I have two HP laptops and seriously don't think I will ever buy HP again if this the quality of their products and their response in fixing them.

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HP Support Agent
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Screen cracked without Abuse

Hi @MJohnston1991

 

I have brought your issue to the attention of an appropriate team within HP. 

 

They will likely request information from you in order to look up your case details or product serial number. 

 

Please look for a private message from an identified HP contact. 

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum

The_Fossette
I am an HP Employee

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