Screen flicker in new Stream 11

[CeeKay62]

Bought a new Stream 11 a week ago and have noticed that there is an intermittant flickering/flash of the screen (happens when theEdge is being used and when not on the 'net.  Updated all drivers and software via the HP Support Assistant.  Current graphics driver is dated 10/16/17 (version 20.19.15.4835).  Have seen two other posts with the same issue and there seems to be no fix for this issue.  Is this an HP, Microsoft or Intel problem (cannot update graphic driver to latest version via Intel website).  Any help is appreciated.

[Flower_Bud]

@CeeKay62

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, the display is flickering,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure and you will need to Contact HP to replace or repair the LCD, 
 

However, if it doesn't show up in the BIOS, it would confirm a software issue and we'll need to reinstall or update the display drivers using the Official HP Website: Click here. 

Let me know 🙂

Cheers 🙂

[CeeKay62]

Thanks for your reply Flower_Bud.  I've checked the screen in BIOS mode, and there were no problems with it.  I them went and booted into Windows 10 and manually uninstalled the driver that was on it (it was dated 10/16/17) and rebooted the laptop.  It booted back up and I've had it running for about 15 minutes - it is currently running Intel Graphics Driver v.20.19.15.4568 from 12/19/16 - and it just flickered.  I don't see an update for the graphics driver in the HP site, but Intel has v. 15.40.38.4963, dated May 4, 2018 out.

Also, could there culprit be running it at the higher refresh rate of 60mHz, instead of the 40mHz rate?

[KrazyToad]

@CeeKay62

Thanks for keeping us posted

It looks like you were interacting with Flower_Bud, but she is out for the day & I'll be glad to help you out. I'm KrazyToad & I'm at your service.

Try running it it as 40 MHz and let us know if the screen flickers.

If the issue persists, I suggest you backup your data and perform a System Recovery

- Turn off the Notebook.Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes.
- Turn on the Notebook and repeatedly press the F11 key about once every second until the Choose an option screen is displayed, and then continue.
- On the Choose an Option screen, click Troubleshoot.
- On the Troubleshoot screen, click Recovery Manager.
- Under Help, click System Recovery.
- When Recovery Manager prompts you to back up your files, select a backup option:
- The Welcome to HP Recovery Manager screen is displayed. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
- Remove media from internal drives, and remove any recently added internal hardware.
- Click Next to continue.
- When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
- Recovery Manager reformats the Windows partition and reinstalls the original software.
- After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
- Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
- Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
- Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.

- Complete all the Windows updates

Keep us posted how it goes

Thank you 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

[CeeKay62]

Thanks for your reply, Krazy_Toad.

I have it in 40 MHz since yesterday and have not had a problem with the screen flickering (both when using Edge and not web browsing).  Can tell the difference when using Edge, seems to be slower to respond when I scroll pages.

Seems real odd that it does not like running at the higher refresh rate.  Any ideas on why that is?  I'm dissappointed that I can use the laptop to it's fullest extent because of the flickering problem.  Hopefully, HP will have a fix for it soon.

Any reason why the Stream 11 won't let me use the latest Intel driver that was released on the 4th?

[KrazyToad]

@CeeKay62

I suggest you try the System Recovery, then complete the Windows updates and let me know if the issue persists at 60 MHz.

[CeeKay62]

KrazyToad - did what you suggested with performing System Recovery on the Stream 11.  Did an update of Windows 10 and the HP software. Refresh rate is at 60 MHz for the screen.  The screen did flicker during the System Recovery process, but have not seen any flickering or flashing since then.  Will continue to use the laptop and see what happens.

Thanks for your assistance.

[KrazyToad]

@CeeKay62

Thanks for keeping me posted.

Do keep it under observation and drop me a message anytime you need help

Thank you 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

[cortcakes89]

CeeKay62-

Did that fix your computer? I am having the same issues and the only thing I have not done is a system recovery. 

I just purchased this computer a couple of days ago same model and all

[CeeKay62]

HI Cortcakes89,

     That seems to fix the computer.  I haven't had any problems since.

      I understand your frustration, seemed like it took too much time to get the issue figured out.  Not sure if it is a problem created in the factory or when you go to update Windows 10.

Good luck!