cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
fresh_noun
New member
3 1 0 0
Message 1 of 1
286
Flag Post

Screen goes black for 2 seconds or screen flickering on HP Envy x360 15z 15z-Ee000 CTO

HP Recommended
HP ENVY X360 Convertible Laptop - 15z-Ee000 CTO
Microsoft Windows 10 (64-bit)

I have HP Envy x360 15z-Ee000 CTO.

With AMD Ryzen 4700U.

The screen goes black for 2 to 3 seconds or screen flickers. Even when I am using my w. This happens on web browsers, word or even notepad. It happens like every 5 minutes or so and happens while laptop is running only on battery. It might be happening with external power plugged-in but the frequency should be very low, compared to battery only.

All drivers are default or whatever is updated by windows. Windows is also up to date. 

 

I think this issue is similar to Brand New Laptop with Ryzen 4700U Vega 10 Screen F... - AMD Community

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation