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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-11-2021 02:13 AM

HP Recommended
Product: HP Pavilion x360 14-ba120tx
Operating System: Microsoft Windows 10 (64-bit)

When trying to write on the touchscreen (folded or in normal laptop mode) with the HP stylus (or other brands for that matter) the screen will go black and everything will become unresponsive; if a video is running it will continue to play and eventually will stop. After a minute if I click on the mouse the laptop will beep at me without any other response.

This issue happens both with the monitor connected (monitor will go black as well) or without any monitor plugged in.

Both Intel and Nvidia drivers are up to date.

The only way to fix this issue is to hold the power button to re-boot it.

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