Screen goes off while gaming

[bercaixdd]

For the last 2 days my screen goes black while gaming. Whole screen shuts off and sometimes i hear gpu restart beep once. Can't use anything unless i hard reset the laptop. I tried ddu to reinstall my drivers and it didn't work. I did 3 different stress test apps with tens of times and only furmark 8k benchmark made my screen off once. My gpu doesnt go higher than 75*C and my fps is normal. Please help.

[VikramTheGreat · Accepted solution]

Hi @bercaixdd,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for the detailed description. The symptoms you’re seeing on your OMEN 15-ek1000, screen going black during gaming, occasional GPU restart beep, requiring a hard reset, point to a GPU driver or hardware-level fault, even though temps and FPS look normal. Since you’ve already tried DDU and stress tests, here’s the HP-recommended troubleshooting path:

Step 1: Update BIOS and HP Drivers

• Use HP Support Assistant or download manually: 👉 OMEN 15.6 inch Gaming Laptop PC 15-ek1000 | HP® Support
• Update: 
  • BIOS (critical for GPU stability).
  • Chipset drivers.
  • NVIDIA GPU driver (use HP-certified version, not just GeForce Experience).

Step 2: Disable Hybrid Graphics (Test Mode)

• In OMEN Gaming Hub or BIOS: 
  • Switch to Discrete GPU only mode.
• This rules out Optimus switching issues.

Step 3: Check Windows Event Viewer

• Press Windows + X → Event Viewer → Windows Logs → System.
• Look for Display driver nvlddmkm stopped responding or Kernel-Power errors.
• If present, it’s a GPU driver timeout (TDR).

Step 4: Adjust TDR Settings

• Open Registry Editor: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers
• Add DWORD: 
  • TdrDelay = 10
• Restart PC.

Step 5: Stress Test with HP Diagnostics

• Restart → Press Esc → F2 → Run HP UEFI Hardware Diagnostics (GPU and memory tests). 👉 HP PC Hardware Diagnostics | HP® Support

Step 6: Firmware & Power Settings

• In Power Options → Advanced Settings:  
  • Set PCI Express → Link State Power Management = Off.
• Disable Fast Startup in Windows.

If the Issue Persists

• This could be a GPU VRAM fault or a power delivery issue.
• Contact HP Support for repair or board replacement: 👉 HP Contact Support

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[VikramTheGreat]

Hi @bercaixdd,
 

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[bercaixdd]

Hi @VikramTheGreat,

The thing is after i posted my issue, laptop went black screen again. After i restarted, it autostarted with hybrit graphics (didn't know until very late). As soon as i clicked a game to test if anything changed, pc shut down completely. Now it doesn't turn on at all and i cant charge it (charging light doesn't turn un).

[VikramTheGreat]

Hi @bercaixdd,

Thank you for getting back and letting me know that you still have trouble with the device when you try to use it.

To get you further assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support