Screen going black

[rks2022]

I have received my daughters new 2022 HP Envy 2-in-1 flip laptop with Windows 11 Home installed just a few days ago.  She has noticed while using it the screen will go black for a few seconds and then come back.  Is there something I can do to fix it or does the laptop need to go back?  Thank you. 

[Nirvana_95]

Hi @rks2022

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing black screen-related issues on your system. Do not worry, we are here to fix it.

Did you make any hardware or software-related changes to it?

Since it is a new system, I would suggest you please use the link below and update all the drivers. Once done, let me know the outcome of it: https://support.hp.com/in-en/drivers 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[rks2022]

I did go to the HP site provided to update all of the drives however once I clicked update it returned that all of drivers were already up-to-date.  The problem still exists, what else can I do?

[Nirvana_95]

In that case, please follow the steps shared in the link below: https://support.hp.com/in-en/document/c01997899 

Let me know the outcome of it.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead!