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HP Recommended
HP ENVY - 13-aq0350nd
Microsoft Windows 10 (64-bit)

I got my laptop yesterday. The problem is that the screen is blurry,  especially you can see it on white and light colors, on black it is perfectly fine.  It is like you have some kind of membrane on the screen. When I connect it to another monitor it is totally fine. I already installed the latest versions of the drivers.  I haven't found any other question related to this issue on internet. What else can I do?

1 REPLY 1
HP Recommended

@EkaterinaK Here's what you need to do, to identify the issue and resolve it accordingly:

  • If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
    • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
    • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction, you can also verify by checking with an alternate or external monitor.

While you respond to that, I have a few more steps that should help:

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

 

If the display isn't appearing normal on the diagnostics, it could again, determine a hardware failure,

If it works on bios & the hardware tests passed: please update the BIOS, Chipset & Graphics card drivers from the HP website using this link: Click here

 

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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