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‎09-17-2020 08:22 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15m-ed0013dx

Have no idea how, but my screen is cracked and getting worse every time I open my laptop. Computer is only a couple of months old. Is there anything I can do??? I'm being told warranty won't cover it because of physical damage. No clue how it got "physical damage".

 

Can I at least order a new screen and change it myself?

 

Owned HP for years, last one I'll buy. 

1 REPLY 1

‎09-19-2020 09:54 AM - edited ‎09-19-2020 10:05 AM

HP Recommended

@Jsavoie1, Welcome to the HP Support Community!

 

I understand your concern. As this is a hardware issue, please reach out to the HP Technical Support team in your region regarding the service options for your Notebook. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

For more info on the display screen assembly, refer to page 7 of the service guide. For the spare part number, refer to page 21.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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