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HP Recommended
HP Spectre x360 Convertible Laptop PC 14-ea0000 (1Q878AV)

C6B15D24-871E-4A2B-B596-52E1B173DE74.jpeg

 I got my laptop in February, I’ve been taking good care of it. Then these small patches showed up like the screen is peeling, started small and now they’re growing and getting more. 

2 REPLIES 2
HP Recommended

@MayEsme 

 

Welcome to the HP User Community.

 

If the covering is flexible - that is, it acts like a film covering the screen.

Go ahead and gently peel the cover off of the glass screen.

The covering was provided to protect the screen during shipment.

 

References / Resources

 

User Guide

 

 Maintenance and Service Guide

 

 

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

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HP Spectre x360 Convertible Laptop PC 14-ea0000 (1Q878AV) 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Hi@MayEsme,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing screen issues with the HP Spectre X360 Convertible Laptop PC.

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all warranty service options.

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link  https://support.hp.com/us-en/contact-hp 

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.