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HP Recommended

My brand new HP 15-dw2030la's display came slighlty off-center. There's a visible gap between where the pixels end, and the frame starts, but only on one side.

Lower-Right corner with gapLower-Right corner with gap

As you can see, on the lower-right corner there's a gap...

Upper-Left corner w/o gapUpper-Left corner w/o gap

...But on the upper-left corner there isn't.

 

I just want to know if this is normal, or a manufacturing defect.

1 REPLY 1
HP Recommended

@scabrera197

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.