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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Screen is physically misaligned, off-center

Create an account on the HP Community to personalize your profile and ask a question
07-28-2020 11:01 PM
My brand new HP 15-dw2030la's display came slighlty off-center. There's a visible gap between where the pixels end, and the frame starts, but only on one side.
Lower-Right corner with gap
As you can see, on the lower-right corner there's a gap...
Upper-Left corner w/o gap
...But on the upper-left corner there isn't.
I just want to know if this is normal, or a manufacturing defect.
07-31-2020 11:32 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee