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hplaptopfan304 Honor Student
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Screen metal back coming off at hinge

4-1115dx

Not long after the warranty expired, the metal outside portion of my laptop screen began to seperate from the actual screen, near the hinge. I have an HP Envy Touchsmart. I really like this computer, but now I can not open it because the screen is almost completely seperating from the housing. I have read of others having similar issues - but have not heard of a fix. Any thoughts? 

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Retired danny-r
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Screen metal back coming off at hinge

@hplaptopfan304

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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hplaptopfan304 Honor Student
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Screen metal back coming off at hinge

Thank you.

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