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Screen of laptop started seperated at the hinge while I was using it

HP Recommended
HP Envy x 360
Microsoft Windows 10 (64-bit)

Hello, I am (was?) an owner of a HP Envy x 360. I am a teacher currently teaching through a distance learning format, I was in the middle of a video conference with a family and all of a sudden my screen separated at the bottom left corner where the hinge is located, to about 1/4 way up the top left corner. 

I have owned this computer for 3 years, it is 1 year past warranty. I have been very gentle with my computer and always leave it at home in my office or on my lap desk, and in fact I have NEVER used to 360 option, besides the first time I opened the computer to check it out. I'm honestly so shocked this happened because it was an investment that I thought would last longer for me, and not only that but THE SAME THING HAPPENED TO MY LAST HP ENVY... even in the same exact spot!!! The first time this happened to me I thought "ugggh how unfortunate", now I'm thinking well that can't be a coincidence, it is clearly a product error. Now as I was looking through forums I see this is an issue that's happened to MANY other people.... why hasn't this been recalled?? I'm so disappointed and now as a distance learning teacher I need to use my phone for everything I work on until I either get this repaired or get a new computer. Majorly unexpected. 

 

I had convinced both my mom and brother to get HP's this year, because I swore by them and now I am putting my palm to my face thinking why did I waste my money instead of purchasing a reliable computer 3 years ago! I'm curious if I am given a solution to my issue, but I am not able to wait more than a week before I get a replacement. If I am offered an affordable fix, I will be grateful... if not, I can't support HP again and won't recommend it. 😞 Especially since this happened to BOTH my last two HP envy's after 3 years of gentle use. 

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Hi @emma_ps

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

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Have a great day! 

Asmita
I am an HP Employee

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