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‎05-22-2019 01:30 PM

HP Recommended
Product: HP spectre 13-3018 Ultrabook
Operating System: Microsoft Windows 8.1 (64-bit)

Spectre 13Ultrabook

E8G73UA

After I dropped the computer the screen remained blank though there is no visible damage. The computer seems to work perfectly connected to an external monitor. Is there a cheaper fix than a complete screen screen re[placement?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-23-2019 02:48 PM

HP Recommended

@Morris1000

 

Welcome to HP support community.

 

This looks like a hardware issue.

You will have to replace the display, 13.3-inch diagonal Radiance Full HD Infinity LED-backlit touchscreen display (1920x1080).

Alternatively, You could replace the part on your own, use the HP Partsurfer to identify the part: Click here & order it via the HP Parts store (Click here).

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-23-2019 02:48 PM

HP Recommended

@Morris1000

 

Welcome to HP support community.

 

This looks like a hardware issue.

You will have to replace the display, 13.3-inch diagonal Radiance Full HD Infinity LED-backlit touchscreen display (1920x1080).

Alternatively, You could replace the part on your own, use the HP Partsurfer to identify the part: Click here & order it via the HP Parts store (Click here).

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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