05-22-2019 01:30 PM
After I dropped the computer the screen remained blank though there is no visible damage. The computer seems to work perfectly connected to an external monitor. Is there a cheaper fix than a complete screen screen re[placement?
Solved! Go to Solution.
05-23-2019 02:48 PM
Welcome to HP support community.
This looks like a hardware issue.
You will have to replace the display, 13.3-inch diagonal Radiance Full HD Infinity LED-backlit touchscreen display (1920x1080).
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee