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Morris1000 Student
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Screen stays blank after I dropped computer. No visible damage

HP spectre 13-3018 Ultrabook
Microsoft Windows 8.1 (64-bit)

Spectre 13Ultrabook

E8G73UA

After I dropped the computer the screen remained blank though there is no visible damage. The computer seems to work perfectly connected to an external monitor. Is there a cheaper fix than a complete screen screen re[placement?

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HP Support Agent
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Solved!

Screen stays blank after I dropped computer. No visible damage

@Morris1000

 

Welcome to HP support community.

 

This looks like a hardware issue.

You will have to replace the display, 13.3-inch diagonal Radiance Full HD Infinity LED-backlit touchscreen display (1920x1080).

Alternatively, You could replace the part on your own, use the HP Partsurfer to identify the part: Click here & order it via the HP Parts store (Click here).

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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