07-03-2016 09:55 AM
My laptop was dropped and the screen no longer works. I have done as much as I can & don't know what else to try:
1. Laptop boots up & works normally when I plug an HDMI cable from it to my TV.
2. I have opened up the laptop and have verified connections are still secure.
3. I have tried a hard reset by pressing & holding the power button for 15 seconds.
Is there any other trouble shooting that I can try from home before I send this off for repair?
Is there a way I can test that the connectors for the monitor are OK? Is there a way I can test if the 2 cables to the monitor are intact? Is there a different button/key combo to use for a hard reset?
07-04-2016 09:21 AM
This link describes what HP calls Customer Induced Damage (CID) to an LCD screen: HP Notebook PCs - Diagnosing a Liquid Crystal Display (LCD) for Damage | HP® Customer Support
The screen can be replaced, but it will be expensive and you will need to send or take the laptop to an HP Service Center.
Here is information on the Service Centers: HP Notebook PCs - Using a Certified HP Service Center to Repair a Notebook PC | HP® Customer Support
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07-04-2016 11:34 AM
Thanks for the link, but none of the CIDs depict my issue. The screen just won't turn on. It isn't broken, no cracks, etc...
I can replace the screen myself - was just looking for other possible troubleshooting to try out.