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Screen turns black when i move the mousepad

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Pavilion x360 2-in-1 "14

I recently bought a pavilion meant only for college. The first day i bought it, I downloaded Adobe, Zoom, and Chrome. It worked perfectly fine for two days but then the 3rd day, sometimes when i move my mousepad the screen flickers and sometimes turns black and stays that way. Im not able to see anything but its still on and i can hear my music.

 

It happens when i touch the screen as well (as its touchscreen). It seems anytime i move the screen with either my finger or curser, it glitches. If i leave it alone it won't happen. 

 

I was wondering if there is a way to fix this or if i should return it. Considering its for school, its very inconvenient for it to act that way. 

 

And another bit: sometimes the screen doesnt flicker but there's almost a 3rd like effect when i move my curser where everything doubles. Thank you for your help

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HP Support Agent
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Hi @Ollie_Art

 

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

 

 

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