07-24-2016 03:29 PM
After upgrading from Windows 8.1 to Windows 10, the screen turns black when the power cord is attached after receiving a Low Battery notice. Also, if the cord is attached when the PC is turned on, the screen goes black after the HP logo appears.
07-25-2016 10:29 AM
Thank you for posting at HP Forums! I have read you post and wanted to help.
I understand that the screen goes black whenever the AC power cord is plugged in. Please try to update the graphics driver. Here is the link of the drivers of your model: http://support.hp.com/gb-en/drivers/selfservice/HP-14-r000-Notebook-PC-series/6874538/model/7200501
Plesae select Windows 10 for the OS on the page.
Let me know if it helps.
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