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Screen turns black when power cord attached

14t-r000
Microsoft Windows 10 (64-bit)

After upgrading from Windows 8.1 to Windows 10, the screen turns black when the power cord is attached after receiving a Low Battery notice. Also, if the cord is attached when the PC  is turned on, the screen goes black after the HP logo appears.

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Screen turns black when power cord attached

Hi @BTBoomer,

 

Thank you for posting at HP Forums! I have read you post and wanted to help.

 

I understand that the screen goes black whenever the AC power cord is plugged in. Please try to update the graphics driver. Here is the link of the drivers of your model: http://support.hp.com/gb-en/drivers/selfservice/HP-14-r000-Notebook-PC-series/6874538/model/7200501

Plesae select Windows 10 for the OS on the page.

 

Let me know if it helps.

 

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,
 

 

SDJL
I work on behalf of HP


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